🔧Nokoris Support
Troubleshooting
Choose a question from the contents and review the details.
Contents
The app will not launch or keeps crashing
Try restarting the app, restarting your device, checking the App Store or Google Play for updates, or reinstalling the app and signing in again.
Barcode scanning does not work
Check camera permission, use enough light, focus on the barcode, and keep the camera steady. If scanning still fails, enter the barcode number or product name manually.
Data is not syncing
Check your internet connection, confirm app permissions, and run manual sync from settings. Wait until syncing finishes before closing the app.
Billing or subscription issues
If a purchase is not reflected, check your App Store or Google Play purchase history and use "Restore purchases". Cancellation is handled from each store's subscription screen.
Other issues
If the issue is not solved, contact support at support@altive.co.jp or use the in-app contact form. Include the issue details and your device information.